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DIVISION PROFILE
Background
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The Information Technology Branch (CTM) was upgraded to Information Technology Division (BTM) on 16th March 2014. BTM is headed by a Director (JUSA C - Information Technology Officer) who is directly responsible to the Deputy Director General of Customs (Management).
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This division consists of two (2) branches and the respective units are as follows:
Application branch :
• Core Application Unit
• Supporting System Application Unit
Infrastructure and network branch:
• ICT Asset and User Support Unit
• Network and Security Unit
• Data Center Unit
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Both branches are headed by Deputy Directors and supported by the Administration, Compliance and Monitoring Unit.
ICT Vision of JKDM ICT
As a driven transformation of services delivery systems towards global modernization of Customs.
JKDM's ICT mission
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Strengthen ICT capacity as a key thrust to the efficient and effective of delivery systems and sharing information
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Reinforce ICT infrastructure and application to strengthen the efficiency of revenue collection services trade facilitation and law enforcement.
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Implementing the ICT thoroughly to produce skilled and innovative staffs
Objectives
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To established JKDM computerized information systems to support the implementation of Customs operation activities towards the efficient and effectiveness and to provide latest information to the management in decision making.
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To managed and maintained Department’s ICT hardware and software to the reliable, effective, meets the established standards and customer satisfaction.
FUNCTIONS
Functions
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To planned and implement the Department’s ICT strategy and Policy
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To design, develop, implement and maintain application systems based on JKDM ICT Strategic Plan
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To provide, manage and maintain the Department’s ICT infrastructure especially in security aspects.
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To Monitor and evaluate the effectiveness of existing ICT projects to determine its benefit and suitability in supporting the operational and management functions of the Department
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To manage daily operations of the Data Center and plan and implement all matters pertaining to the safety of Department’s Data Center.
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To provide ICT technical advice and assistance to all system users.
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To implement ICT training and programs continuously among the staffs.
CLIENT CHARTERS
Client Charters
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PROCUREMENT / DEVELOPMENT OF NEW ICT SYSTEM
• Review and prepare a proposal paper for approval for procurement / development of new ICT system within one (1) month.
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SYSTEM MAINTENANCE AND OPERATION
• Manage application system problems within seven (7) days from the date of the damage / problem report received, which requires the supplier's actions.
• Solve system operation problems requiring amendments to database records within 30 minutes from the time the application is received.
• Approves and updates Pattern ID and Mode for system access application within 10 minutes from the time the written request is received.
• Review proposed system improvements and submit for suppliers' actions within 2 weeks from the date the proposal is received.
• Provide feedback on each modified re-test based on the proposal or Software Report (SPR) received within 1 week from the date the re-test is implemented.
• Manage and solve technical problems and damage to computer equipment within three (3) days from the date of the damage report or technical problems received from the user.
• Maintain a data network within one (1) day from the date / time of the damage report received.
We also recognize the rights of our clients as follows:-
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