Division Profile

Enforcement Division Profile

The objective of the Enforcement Division is to combat all forms of smuggling and fraud in an efficient and effective manner to ensure that all laws and regulations administered by the Department are fully complied with. With this the revenue of the country and its security is protected without disrupting legitimate commercial transactions.

Organizational Structure

The organizational structure of the Enforcement Division can be divided into three levels, that is headquarters, state and station.

  1. At the headquarters level, the Enforcement Division is headed by Assistant Director General of Customs (Enforcement)  holding the post JUSA B, who reports directly to the Deputy Director General of Customs (Enforcement & Compliance). He is assisted by two Branch Heads holding the post of JUSA C and three officers holding the post of Grade W54.
  2. At the state level, the Enforcement Division is headed by Deputy Director of Customs holding the post of Grade W54 (for states headed by Director holding  post JUSA C), Senior Assistant Director of Customs Grade W52 or W48 (for states headed by Director holding post of Grade W54), and Assistant Director of Customs Grade W44 (for states headed by Director holding post Grade W52).
  3. At the station, the Enforcement Division is headed by either Assistant Director of Customs Grade W44 or Customs Superintendent Grade W41, depending on the state where the station is located

Division Functions

Function

The functions of Enforcement Division are as follows:

  1. Carry out intelligence operations on smuggling activities to increase enforcement against smuggling and irregularities.
  2. Carry out operations to eradicate smuggling in an integrated and coordinated manner through land and sea patrols, road blocks and inspection of suspected premises and outlets.
  3. Carry out investigations on smuggling activities as a result of information received, public complaints or intelligence reports and to complete investigations in the stipulated time frame.
  4. Carry out operations against targets or smuggling black areas to wipe out syndicate through raids, searches, operations and propaganda.
  5. Open investigation papers on cases obtained for punitive action either through court prosecution or offer of compound.
  6. Manage the storage and disposal of seized goods efficiently.
  7. Carry out anti smuggling campaigns to give awareness to the public regarding dangers of smuggling and build cooperation and networking with other local and overseas enforcement agencies.
  8. Carry out enforcement tasks against offences involving Intellectual Property Rights (IPR), Anti Money Laundering and Terrorist Financing Act 2001, Anti Trafficking in Persons Act 2007, and Weapons of Mass Destruction (WMD).

Tasks

The  main tasks of Enforcement Division are as follows:­

Preventive and Seizure

  • Carry out smuggling prevention tasks on land and sea.
  • Management of seized and forfeited goods

Investigation

  • Carry out investigation on cases
  • Monitor status of high profile investigation papers
  • Monitor investigation papers
  • Assess strength and weakness of investigation paper
  • Resolve cases through decision of round table discussion
  • Carry out investigation in an integrated manner to speed up investigation of important cases.

Prosecution

  • Assess weakness and strength of investigation
  • Carry out prosecution
  • Study and propose amendments to legislation administered by Department
  • Study judicial decision for bench marking purpose
  • Carry out case study

Narcotic

  • Plan drug enforcement and intelligence policy and program of Department to be in line with National Drug Strategy.
  • Carry out drug detection in all land, sea and air entry gates of the country.
  • Plan drug intelligence activities.
  • Provide instruction and advice on drug enforcement and case investigation to states
  • Provide adequate supplies and equipment and trained drug sniffer dogs for carrying out drug detection activities effectively.
  • Issue circular letter, alert order, intelligence notice and  case study on drugs enforcement.

Intelligence

  • Coordinate intelligence activities between states/station and headquarters.
  • Study intelligence report and profiles sent by states/stations for further action.
  • Study and analyze smuggling activities for purpose of planning and setting enforcement strategy.
  • Study and analyze information on smuggling received and collected from various sources and plan strategy and issue order for further action.
  • Prepare and distribute enforcement circular letters, alert order, intelligence notice and case study.
  • Build and improve cooperation and networking with other local and overseas enforcement agencies.
  • Issue operation order to states for implementation to tackle smuggling when required and prepare result report of the operation.
  • Provide assistance to states/stations and other local and overseas enforcement agencies.

Division Tasks

Tasks

The  main tasks of Enforcement Division are as follows:­

Preventive and Seizure

  • Carry out smuggling prevention tasks on land and sea.
  • Management of seized and forfeited goods

Investigation

  • Carry out investigation on cases
  • Monitor status of high profile investigation papers
  • Monitor investigation papers
  • Assess strength and weakness of investigation paper
  • Resolve cases through decision of round table discussion
  • Carry out investigation in an integrated manner to speed up investigation of important cases.

Prosecution

  • Assess weakness and strength of investigation
  • Carry out prosecution
  • Study and propose amendments to legislation administered by Department
  • Study judicial decision for bench marking purpose
  • Carry out case study

Narcotic

  • Plan drug enforcement and intelligence policy and program of Department to be in line with National Drug Strategy.
  • Carry out drug detection in all land, sea and air entry gates of the country.
  • Plan drug intelligence activities.
  • Provide instruction and advice on drug enforcement and case investigation to states
  • Provide adequate supplies and equipment and trained drug sniffer dogs for carrying out drug detection activities effectively.
  • Issue circular letter, alert order, intelligence notice and  case study on drugs enforcement.

Intelligence

  • Coordinate intelligence activities between states/station and headquarters.
  • Study intelligence report and profiles sent by states/stations for further action.
  • Study and analyze smuggling activities for purpose of planning and setting enforcement strategy.
  • Study and analyze information on smuggling received and collected from various sources and plan strategy and issue order for further action.
  • Prepare and distribute enforcement circular letters, alert order, intelligence notice and case study.
  • Build and improve cooperation and networking with other local and overseas enforcement agencies.
  • Issue operation order to states for implementation to tackle smuggling when required and prepare result report of the operation.
  • Provide assistance to states/stations and other local and overseas enforcement agencies.

Clients' Charter

CLIENTS’ CHARTER
ENFORCEMENT DIVISION, HEADQUARTERS

In line with the vision and mission of the Royal Malaysian Customs Department, we pledge to provide the following services:

  1. All public complaints and complete information that is received from the public must be taken action within 24 hours.
  2. To conduct a complete and up to date investigation within 3 months from the date the case is obtained to enable a decision to be made.
  3. To pay reward to informer within 7 days from the date the cheque is  received from the Finance Branch.
  4. Issue decision on all appeal cases within 3 days from the date  the decision is receivedInform the result of quotation and tender of forfeited goods within  2 weeks from the date of the final decision.
  5. Implement the disposal of forfeited goods within 3 months from the date of approval.

WE RECOGNIZE THE RIGHTS OF OUR CLIENTS

  1. For obtaining information / advice that is correct
  2. For obtaining approval in a timely manner
  3. For obtaining service that is friendly and fair
  4. For preserving the confidentiality of customer information

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