Royal Malaysian Customs Department

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KPSM Division

Clients' Charters

Clients' Charter

Wednesday, 22 July 2009 15:45

CLIENTS’ CHARTER

MANAGEMENT SERVICES AND HUMAN RESOURCE DIVISION

To process all completed tender / quotation documents that do not involve the tender evaluation committee within 10 working days from the closing date.
To process bills for payment of within 14 working days from the date of receipt of completed voucher until the fund being transferred (EFT) to the bank.
To manage and resolve technical problems and damage to computer equipment within 3 working days from the date of the report received.
To manage and settle all annual performance evaluation of personnel by the month of March every year.
To manage registration of departments’ mobile and live assets within 14 working days after confirmation of receipt of assets involved, accompanied with complete information required.
To prepare the recommendation and promotion paper of personnel within 12 month.
To release results of competency examination within 10 working days from the date of receipt of the minutes meeting of the Competency Board, Ministry of Finance.
To manage all services examination within 90 working days from the date of the examination until the examination results being published.

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Royal Malaysian Customs Headquarters

Ministry Of Finance Complex,
No. 3 Persiaran Perdana,

Precinct 2, 62596 Putrajaya
Tel: 03-8882 2100/2300/2500

Operation Hours

Mon. - Fri. : 7.30am-5.30pm

Break : 1.00pm-2.00pm

Fri. Break : 12.15pm-2.45pm

Sat, Sun & Pub. Holiday : Closed

States Customs Link