Thursday, February 09, 2012
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Clients' Charter

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Friday, 09 October 2009 15:23

CLIENT CHARTER

ROYAL MALAYSIAN CUSTOMS DEPARTMENT

We are committed to provide a professional service to our clients and will always strive to improve the services to be in line with the aspirations of the clients based on the following criterias:-

  √  ADHERE TO THE LAWS AND REGULATIONS   √  PRÉCISED DECISION   √  CONFIRM TO THE STIPULATED TIME
                                                                                      √ COURTEOUS AND FAIR SERVICE 

In upholding the trust of collecting duties and taxes, providing customs facilitations and ensuring compliance of the laws and regulations to safeguard the economy, social and security of the country, we hereby vow:

 

Customs Activity

  1. To implement customs clearance for import via air mode( 180 mins.), sea mode (130 mins.) and land mode (60 mins).
  2. To implement customs clearance for export via airmode (30 mins.), sea mode (180 mins.) and land mode (60 mins).
  3. To approve customs clearance for goods in transit via air mode (60 mins.), sea mode (130 mins.) and land mode (30 mins.).
  4. To implement travellers’ clearance within 30 minutes.
  5. To approve application for extension of Temporary Import for importation which is more than one year from the date of import within seven (7) days.
  6. To approve application for the Restricted Movement of goods within three (3) days.
  7. To approve the application for Private Bonded Warehouse Licence and Public Agent  Warehouse Licence within seven (7) days from the date the completed report is received from the State Customs Director
  8. To process and forward to the Ministry of Finance the applications for Public Bonded Warehouse Licence, Inland Clearance Depot Licence and Duty Free Shop Licence  that have been received from the State Customs Director  within seven (7) days.
  9. To approve application for duty exemptions of finished products for local sales, application for transfer/export of raw materials, components, machines and spare parts and application to operate a  International Procurement Centre (IPC) within seven (7) days.
  • OUR COMMITMENTS ARE BASED ON THE COMPLETED DOCUMENTS THAT HAVE BEEN SUBMITTED

We hereby recognized the rights of our client and are as follows:-

  • To expect a friendly, fair and professional service
  • To expect approval within the stipulated time
  • To provide opportunity for complaints and appeals

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Last Update : 09-02-2012
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