Services

Performance Targets

Issuance of Classification and Customs Ruling

within 90 days upon receipt of full supporting documents or

within 60 days upon receipt of the third party analysis report

Issuance of Excise Open Market Price of motor vehicle

within 7 working days upon receipt of application

Appeals on refund and duty drawback

within 30 working days

Walk-in public enquiry on Classification and Valuation advice

within the same day