Tax Division In State - About Internal Tax

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CLIENT CHARTER

INTERNAL TAX DIVISION

WE ARE COMMITTED TO PROVIDE PROFESSIONAL SERVICES TO OUR CLIENT, IMPROVE OUR SERVICES ACCORDING TO EXPECTATIONS AND EMPHASIZE THE FOLLOWING CRITERIA:

1. Based on law
2. Accurate decisions
3. Punctual
4. Friendly and fair services

IN DISCHARGING THE TRUST AND RESPONSIBILITY TO ADMINISTER AND ENFORCE LAWS FOR THE IMPORTANCE OF ECONOMIC, SOCIAL AND NATIONAL SECURITY, WE PROMISE TO:

1. Approve application for sales tax license / service tax license / windfall license and certificate of exemption from licensing within 2 working days and 14 days for excise license.
2. Process and receipt payment of sales tax / service tax / excise and windfall within  15 minutes during non-peak hours and 30 minutes during peak hours.
3. Approve applications for facilities within 4 working days.
4. Certify applications for remission and refund to Treasury within 60 days. 
5. Process applications for import duty and sales tax exemptions on Upstream Operation equipment under item 107 and item 126, Customs Duties (Exemption) Order 1988 and item 70 of the Sales Tax (Exemption) Order 2008 within 4 working days.
6. Approve application for cancellation of sales tax license/ service tax license/ excise license/ windfall / certificate of exemption from licensing within 30 days.

our commitment is based on submission of complete documents.